When freight is delivered, or picked up, please verify that your order is intact and correct BEFORE signing the driver’s packing slip. Any incorrect or missing items claims will NOT be honored once a delivery is signed for. If any items in the delivery appear to be damaged or missing, please note on the driver’s packing slip and contact CabinetERA immediately.
There are times when everything on a delivery looks fine, but when you open the box the item is damaged. Please open all boxes within seven (7) days of delivery. If you do not file a claim or submit a claim form in this time frame of seven (7) days, a claim cannot be filed and the item will not be replaced. Damaged item claims must be made prior to assembly and/or installation. Any damaged item that is installed or assembled will not be replaced.
Cabinets can be accepted for return for up to 60 days after delivery date. We can only accept RTA returns in good condition and original packaging. Assembled, modified or special order cabinets cannot be returned. RTA cabinets that are assembled cannot be returned.
All returns are subject to inspection and a 25% restocking fee. Returns are accepted for credit only, and applicable credit will be applied to the dealer account. Credit cannot be given for product returned without the proper paperwork. Orders that are confirmed but are cancelled prior to delivery or refused upon delivery will also, incur a restocking fee.